Learn how to recover your computer using the HP cloud recovery tool.
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Follow these steps to recover your computer using the HP cloud recovery tool:
-In the Microsoft Store, download the HP Cloud Recovery Tool.
-Insert a blank USB drive into the computer.
-Select Start, then type Cloud Recovery.
-Right-click HP Cloud Recovery Tool and select Run as administrator.
-Follow the prompts and fill out any dialog fields, then click Next.
-When prompted, select the USB drive and click Next. Note: all data on the USB drive will be permanently deleted.
-Click OK. Note: the recovery setup process can take up to an hour.
-When prompted, click Finish.
-Remove any other media from the computer and save any work, then turn it off.
-Disconnect any devices attached to the computer except the keyboard, mouse, monitor, and power cable.
-Insert the formatted USB drive then turn the computer on.
-Immediately press the Escape key repeatedly until the Startup Menu opens.
-Press F9 to select boot options.
-In Boot Manager, press the up or down arrow keys to select the USB recovery drive, and then press Enter.
-If prompted, select File Backup or Back up your files first, then click Next.
-Click Auto Selection to automatically back up files or click User Selection to choose the files manually.
-Click Next.
-Follow the file selection prompts.
-When prompted to choose where to save the backup, connect an NTFS USB drive or external hard drive for backup, you can’t use the recovery USB for this.
-Select the USB drive, and follow the prompts to start backup.
-When completed, remove the backup drive, but keep the USB recovery drive connected.
-Click Next.
-On the Recovery Manager option screen, click Factory Reset, then Next.
-Since you already backed up your files, select Recover without backing up your files.
-Follow the prompts to complete the recovery.
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How to Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP
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Mine says model not found
I am using HP PAVILION 15 ab 029tx
Its original licensed but I am not able to move forward. Please help what to do ?
Boot menu not opening on pressing esc
Hello HP Support,
I have question that will i get my McAfee antivirus (activated) installed again after i reset my HP Omen 15-dh0136tx laptop using this method? As McAfee antivirus (activated) was preinstalled on my laptop (I bought my laptop before 5 months and using it till date). I await for your prompt and affirmative response. Thank You
I connect the internet to laptop through my Android mobile hotspot. But it say intializing is error to check network, where I did not have any proxy security system…. How I came out through this problem
I was very glad to buy hp after seeing you guys still reply to people queries here.
I have hp15q notebook, I did exact same thing but when it gets boot from usb an error comes "This computer is not supported by the system recovery media"
Error: 0100 – 8331 – 8330
I will be so thankful to you if you help
I downloaded it multiple times but it get fails after every several completation
Please recommend other process
We are broke, I had to use my birthday money to buy my laptop so J cant di anything
I'm getting this error…The recovery attempt has failed,,, Please help my laptop Model is HP omen
When it ask to remove any attached pendrive, do i need to remove boot pendrive also? Please help
Thank you very much, I finally got my genuine Windows…..
Hello my tool is crashing during the installation software pls help. It is saying recovery process could not be completed.and if it does complete after the restart it says your pc ran into a problem.And showed blue screen
does it delete all your apps like your protection
Microsoft Windows 10 has its built in recovery tool with the option of keeping one's files. Please how is HP cloud recovery tool better because it doesn't even have the option to back up to the cloud?
How long does this process takes?
Can I take recovery files from my friend wh having same laptop?
@HP My HP Envy desktop pc is just black and not turning on. I tried hard booting it, restarting it and a lot of other things. Please tell me why it won’t turn on
I have hp laptop in that there was a drive named recovery partition so I don't know about it hence I deleted it……I have change my whole partition 2 times….In that I have found OS partition i have also deleted that….And I want to reset my laptop so when I go for reset it shows recovery environment not found…Please help
My pc goes to restoration incomplete
How Much Data is required for HP cloud recovery tool?
0XFFEE01 0XFFEE02 problème on recovery manager please
Hp support please help I have omen laptop with both ssd and hdd drive if I boot my laptop through usb cloud recovery manager how can assure that window will get installed in ssd drive not in hdd drive
I have a Pavilion X360 convertable 14m-cd0xxx. It wouldn't boot up so checked the memory through memory diags, ok, disk same thing ok. Always get "PC ran into problem on boot up". Created the Cloud Recover tool like it says above and when it boots from USB drive I get the windows logo and then it dies again. I've changed the bios to disable security, and enabled legacy boot. Same issues. Changed memory and disk, same issues. Any ideas?
@HP Support . I'm using SSD and HDD . So After recovering the OS and installing it in SSD 256 GB. I have to disconnect my HDD 1TB from laptop or else I have to continue with the HP support procedures.
When the recovery process ends and it shows a warning for removing any kind of peripherals, should I remove the USB drive with the recovery media, too? Or should I keep it inserted untill the whole process is finished?
Thnks. Very nice tutorial, now my pc back again to original windows
How much internet data is needed to download the windows software via this tool?
If other version of windows is installed after genuine windows..after this process genuine windows will install again?
Sir how much internet will be needed for this because I don't have much data
Hello HP,
I have facing Boot Device Not Found After Performing HP recovery, and I have Show Black Screen where something written: Boot Device Not Found Harddrive 0F3 something like that, and I have also test my all harddrive Extensive Testing and Tests are Passed but nothing would be fix this issue, How can I back My Genuine Windows 10 64bit installed at that time of purchase how to get back my HP Omen 15 ax-001ne to its factory condition. Is HP Cloud Recovery Helps me, to create Media for my Laptop HP OMEN 15 ax-001ne from other PC, and Is it free to get Windows 10 genuine.
Product: HP OMEN 15 ax-001ne (ax-000 series)
please specify where is TEMP file is saved because i have not deleted once it was complete
so please specify the location
Hello not able to restore window on ssd using this video.
Hi, I tried to run the tool. After 20 minutes of drive partitioning, it keeps giving me the following message and then cancels: Network error. Please check the network connection, and make sure that the system time and time zone settings are accurate before retrying.
Hello sir My laptops is Hp pavilion X360 ba 075 to.I am upgrading to ssd .So can I also clone my softwares like MS office along with window 10 to SSD with above steps or I have to follow some other steps to fully clone my softwares to SSD.
Does this work with a portable hard drive or only a usb?
Always stucks at 99
Hello does microsoft office trial is included in the hp cloud recovery?