Learn how to recover your computer using the HP cloud recovery tool.
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Follow these steps to recover your computer using the HP cloud recovery tool:
-In the Microsoft Store, download the HP Cloud Recovery Tool.
-Insert a blank USB drive into the computer.
-Select Start, then type Cloud Recovery.
-Right-click HP Cloud Recovery Tool and select Run as administrator.
-Follow the prompts and fill out any dialog fields, then click Next.
-When prompted, select the USB drive and click Next. Note: all data on the USB drive will be permanently deleted.
-Click OK. Note: the recovery setup process can take up to an hour.
-When prompted, click Finish.
-Remove any other media from the computer and save any work, then turn it off.
-Disconnect any devices attached to the computer except the keyboard, mouse, monitor, and power cable.
-Insert the formatted USB drive then turn the computer on.
-Immediately press the Escape key repeatedly until the Startup Menu opens.
-Press F9 to select boot options.
-In Boot Manager, press the up or down arrow keys to select the USB recovery drive, and then press Enter.
-If prompted, select File Backup or Back up your files first, then click Next.
-Click Auto Selection to automatically back up files or click User Selection to choose the files manually.
-Follow the file selection prompts.
-When prompted to choose where to save the backup, connect an NTFS USB drive or external hard drive for backup, you can’t use the recovery USB for this.
-Select the USB drive, and follow the prompts to start backup.
-When completed, remove the backup drive, but keep the USB recovery drive connected.
-On the Recovery Manager option screen, click Factory Reset, then Next.
-Since you already backed up your files, select Recover without backing up your files.
-Follow the prompts to complete the recovery.
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