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July 28, 2020
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Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP

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Learn how to recover your computer using the HP cloud recovery tool. To learn more on using the HP cloud recovery tool (Windows 10, 7), visit our support site, For other helpful videos go to or More support options are available at Continue the Conversation: Follow these steps to recover your computer using the HP... Read More



Learn how to recover your computer using the HP cloud recovery tool.

To learn more on using the HP cloud recovery tool (Windows 10, 7), visit our support site,

For other helpful videos go to or
More support options are available at

Continue the Conversation:

Follow these steps to recover your computer using the HP cloud recovery tool:
-In the Microsoft Store, download the HP Cloud Recovery Tool.
-Insert a blank USB drive into the computer.
-Select Start, then type Cloud Recovery.
-Right-click HP Cloud Recovery Tool and select Run as administrator.
-Follow the prompts and fill out any dialog fields, then click Next.
-When prompted, select the USB drive and click Next. Note: all data on the USB drive will be permanently deleted.
-Click OK. Note: the recovery setup process can take up to an hour.
-When prompted, click Finish.
-Remove any other media from the computer and save any work, then turn it off.
-Disconnect any devices attached to the computer except the keyboard, mouse, monitor, and power cable.
-Insert the formatted USB drive then turn the computer on.
-Immediately press the Escape key repeatedly until the Startup Menu opens.
-Press F9 to select boot options.
-In Boot Manager, press the up or down arrow keys to select the USB recovery drive, and then press Enter.
-If prompted, select File Backup or Back up your files first, then click Next.
-Click Auto Selection to automatically back up files or click User Selection to choose the files manually.
-Click Next.
-Follow the file selection prompts.
-When prompted to choose where to save the backup, connect an NTFS USB drive or external hard drive for backup, you can’t use the recovery USB for this.
-Select the USB drive, and follow the prompts to start backup.
-When completed, remove the backup drive, but keep the USB recovery drive connected.
-Click Next.
-On the Recovery Manager option screen, click Factory Reset, then Next.
-Since you already backed up your files, select Recover without backing up your files.
-Follow the prompts to complete the recovery.

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How to Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP

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36 Comments
  • July 28, 2020 at 5:10 am
    Anubhav Boshat

    Mine says model not found
    I am using HP PAVILION 15 ab 029tx
    Its original licensed but I am not able to move forward. Please help what to do ?

    REPLY
  • July 28, 2020 at 5:10 am
    AKSHAY KUMAR

    Boot menu not opening on pressing esc

    REPLY
  • July 28, 2020 at 5:10 am
    Test Gaming

    Hello HP Support,

    I have question that will i get my McAfee antivirus (activated) installed again after i reset my HP Omen 15-dh0136tx laptop using this method? As McAfee antivirus (activated) was preinstalled on my laptop (I bought my laptop before 5 months and using it till date). I await for your prompt and affirmative response. Thank You

    REPLY
  • July 28, 2020 at 5:10 am
    Kanhu Lenka

    I connect the internet to laptop through my Android mobile hotspot. But it say intializing is error to check network, where I did not have any proxy security system…. How I came out through this problem

    REPLY
  • July 28, 2020 at 5:10 am
    Aditya Bhatnagar

    I was very glad to buy hp after seeing you guys still reply to people queries here.

    I have hp15q notebook, I did exact same thing but when it gets boot from usb an error comes "This computer is not supported by the system recovery media"

    Error: 0100 – 8331 – 8330

    I will be so thankful to you if you help

    REPLY
  • July 28, 2020 at 5:10 am
    MUZAMMIL shaikh

    I downloaded it multiple times but it get fails after every several completation
    Please recommend other process

    REPLY
  • July 28, 2020 at 5:10 am
    Pistola SAS

    We are broke, I had to use my birthday money to buy my laptop so J cant di anything

    REPLY
  • July 28, 2020 at 5:10 am
    ASAD ANSARI

    I'm getting this error…The recovery attempt has failed,,, Please help my laptop Model is HP omen

    REPLY
  • July 28, 2020 at 5:10 am
    ASAD ANSARI

    When it ask to remove any attached pendrive, do i need to remove boot pendrive also? Please help

    REPLY
  • July 28, 2020 at 5:10 am
    abhijeet surve

    Thank you very much, I finally got my genuine Windows…..

    REPLY
  • July 28, 2020 at 5:10 am
    NeX DeathA

    Hello my tool is crashing during the installation software pls help. It is saying recovery process could not be completed.and if it does complete after the restart it says your pc ran into a problem.And showed blue screen

    REPLY
  • July 28, 2020 at 5:10 am
    FlakyFN

    does it delete all your apps like your protection

    REPLY
  • July 28, 2020 at 5:10 am
    Kingsley

    Microsoft Windows 10 has its built in recovery tool with the option of keeping one's files. Please how is HP cloud recovery tool better because it doesn't even have the option to back up to the cloud?

    REPLY
  • July 28, 2020 at 5:10 am
    Abisheak

    How long does this process takes?

    REPLY
  • July 28, 2020 at 5:10 am
    Sameer Nagpurkar

    Can I take recovery files from my friend wh having same laptop?

    REPLY
  • July 28, 2020 at 5:10 am
    Mary D.

    @HP My HP Envy desktop pc is just black and not turning on. I tried hard booting it, restarting it and a lot of other things. Please tell me why it won’t turn on

    REPLY
  • July 28, 2020 at 5:10 am
    Sameer Nagpurkar

    I have hp laptop in that there was a drive named recovery partition so I don't know about it hence I deleted it……I have change my whole partition 2 times….In that I have found OS partition i have also deleted that….And I want to reset my laptop so when I go for reset it shows recovery environment not found…Please help

    REPLY
  • July 28, 2020 at 5:10 am
    1900 subs with no videos

    My pc goes to restoration incomplete

    REPLY
  • July 28, 2020 at 5:10 am
    Sameer Nagpurkar

    How Much Data is required for HP cloud recovery tool?

    REPLY
  • July 28, 2020 at 5:10 am
    ALEX JUMPER

    0XFFEE01 0XFFEE02 problème on recovery manager please

    REPLY
  • July 28, 2020 at 5:10 am
    Praveen Soni

    Hp support please help I have omen laptop with both ssd and hdd drive if I boot my laptop through usb cloud recovery manager how can assure that window will get installed in ssd drive not in hdd drive

    REPLY
  • July 28, 2020 at 5:10 am
    Jimmy G

    I have a Pavilion X360 convertable 14m-cd0xxx. It wouldn't boot up so checked the memory through memory diags, ok, disk same thing ok. Always get "PC ran into problem on boot up". Created the Cloud Recover tool like it says above and when it boots from USB drive I get the windows logo and then it dies again. I've changed the bios to disable security, and enabled legacy boot. Same issues. Changed memory and disk, same issues. Any ideas?

    REPLY
  • July 28, 2020 at 5:10 am
    bhargav Sharma

    @HP Support . I'm using SSD and HDD . So After recovering the OS and installing it in SSD 256 GB. I have to disconnect my HDD 1TB from laptop or else I have to continue with the HP support procedures.

    REPLY
  • July 28, 2020 at 5:10 am
    Mir Shatil Anaholy

    When the recovery process ends and it shows a warning for removing any kind of peripherals, should I remove the USB drive with the recovery media, too? Or should I keep it inserted untill the whole process is finished?

    REPLY
  • July 28, 2020 at 5:10 am
    Noer aeni

    Thnks. Very nice tutorial, now my pc back again to original windows

    REPLY
  • July 28, 2020 at 5:10 am
    Anvith P

    How much internet data is needed to download the windows software via this tool?

    REPLY
  • July 28, 2020 at 5:10 am
    Meesum Ali

    If other version of windows is installed after genuine windows..after this process genuine windows will install again?

    REPLY
  • July 28, 2020 at 5:10 am
    Ansh Tyagi

    Sir how much internet will be needed for this because I don't have much data

    REPLY
  • July 28, 2020 at 5:10 am
    Web Movie Online

    Hello HP,
    I have facing Boot Device Not Found After Performing HP recovery, and I have Show Black Screen where something written: Boot Device Not Found Harddrive 0F3 something like that, and I have also test my all harddrive Extensive Testing and Tests are Passed but nothing would be fix this issue, How can I back My Genuine Windows 10 64bit installed at that time of purchase how to get back my HP Omen 15 ax-001ne to its factory condition. Is HP Cloud Recovery Helps me, to create Media for my Laptop HP OMEN 15 ax-001ne from other PC, and Is it free to get Windows 10 genuine.
    Product: HP OMEN 15 ax-001ne (ax-000 series)

    REPLY
  • July 28, 2020 at 5:10 am
    Arun Kashyap

    please specify where is TEMP file is saved because i have not deleted once it was complete
    so please specify the location

    REPLY
  • July 28, 2020 at 5:10 am
    Nitesh Kumar

    Hello not able to restore window on ssd using this video.

    REPLY
  • July 28, 2020 at 5:10 am
    Siddharth Raghunathan

    Hi, I tried to run the tool. After 20 minutes of drive partitioning, it keeps giving me the following message and then cancels: Network error. Please check the network connection, and make sure that the system time and time zone settings are accurate before retrying.

    REPLY
  • July 28, 2020 at 5:10 am
    Nitesh Kumar

    Hello sir My laptops is Hp pavilion X360 ba 075 to.I am upgrading to ssd .So can I also clone my softwares like MS office along with window 10 to SSD with above steps or I have to follow some other steps to fully clone my softwares to SSD.

    REPLY
  • July 28, 2020 at 5:10 am
    Siddharth Raghunathan

    Does this work with a portable hard drive or only a usb?

    REPLY
  • July 28, 2020 at 5:10 am
    Molty Mon

    Always stucks at 99

    REPLY
  • July 28, 2020 at 5:10 am
    James Cedric Vela

    Hello does microsoft office trial is included in the hp cloud recovery?

    REPLY

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